Last updated: July 3, 2026
This Shipping Policy gives customers a clear summary of how Qjkvn prepares orders, hands parcels to carriers, and shares tracking information. The wording is intentionally precise, customer-centered, and measured so shoppers can understand their rights without sorting through vague language. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.
For orders containing sports towels, we use the product record and customer shipping details to prepare the parcel and send tracking after carrier handoff. Product support for sports towels is handled with attention to material condition, missing pieces, packaging, delivery status, and the customer's original order details.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
- Order Cut-Off Time: 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00.
- Handling Time / Processing Time: 1-3 Business Days, Monday-Saturday, after payment is successfully authorized through Shopify Payments.
- Transit Time: 7-13 Business Days, Monday-Saturday, after the order has been processed and handed to the carrier.
- Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.
Business Days are Monday-Saturday. Public holidays and carrier non-service days are not counted, and orders needing verification may require customer confirmation before shipment.
SHIPPING COST
We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of 0 USD for eligible orders, and the checkout Shipping field should display 0.00 USD for standard delivery.
DELIVERY AREA
Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).
A complete delivery address is required at checkout. Customers should check the street address, unit or apartment number, postal code, and contact details before submitting payment. The store keeps its customer-facing information consistent for Singapore orders, including shipping scope, support contact details, and refund timing.
SHIPPING METHODS & COURIERS
We partner with reliable couriers including USPS, FedEx, DHL, and UPS to ensure safe and timely delivery of your items.
Orders may be routed in more than one package when that is better for inventory, carrier rules, or parcel protection. Split shipments arranged by us do not create an extra standard shipping charge.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package via our Order Tracking page or directly through the courier's official website.
For shipment concerns, customers should send the order number, tracking number if available, and photos when a package or item is damaged. We will review the information and help with the appropriate next step. When information is incomplete, we may ask for the missing order details before confirming the next step. For towel and cloth orders, return review may consider fabric condition, unused status, package count, absorbency-related listing details, and cleanliness. Contact support@qjkvn.shop for shipment support.
CONTACT
For shipping questions, contact Qjkvn support at support@qjkvn.shop or +16232020119. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.
SPORTS TOWEL PACKING NOTES
Before dispatch, Qjkvn reviews towel size, fabric texture, stitched edges, loop or clip details, color, and package quantity so Singapore customers receive the exact sports towel format selected at checkout. Our packing process is designed for compact microfiber and quick-dry towels used around gym benches, training stations, travel bags, and post-workout routines.
Our sports towels are shipped as towel products only. We do not include gym equipment, water bottles, yoga mats, workout programs, medical cooling devices, or any performance-service subscription unless such an item is separately listed in the product title and checkout summary.