Last updated: July 3, 2026
This Return & Refund Policy sets out how Qjkvn handles eligible returns, exchange requests, return labels, inspections, and refunds. The wording is intentionally precise, customer-centered, and measured so shoppers can understand their rights without sorting through vague language. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
For sports towels, approval decisions may consider whether the item is clean, complete, unused, and returned with the original packaging and proof of purchase. Product support for sports towels is handled with attention to material condition, missing pieces, packaging, delivery status, and the customer's original order details. For towel and cloth orders, return review may consider fabric condition, unused status, package count, absorbency-related listing details, and cleanliness.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Eligible items should be in the same condition received, unused, complete, and returned with original packaging and included materials where possible. Items showing misuse, unauthorized changes, improper care, or ordinary wear may be declined unless required by law.
RETURN PROCESS & RETURN ADDRESS
To start a return, you can contact us at support@qjkvn.shop. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Customers looking to request a return can reach out through Qjkvn's current support email with the order details.
Return method: by mail. Return label: included in the package, free. Approved returns should be mailed to this return address: 1706 FLOURISH AVE, KISSIMMEE, FL 34744 United States.
Return requests should include the order number, checkout email, item name, and return reason. Photos or video are especially useful when the item arrived damaged, defective, incomplete, or different from the order. When information is incomplete, we may ask for the missing order details before confirming the next step.
RETURN SHIPPING FEES
If the product is defective, damaged, or incorrect upon delivery, we will bear the return shipping costs and provide a free return label.
For accepted returns, the return label is included in the package, free.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIME_FRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
Exchanges may be arranged when inventory is available and the return meets the stated requirements. If a replacement cannot be provided, an approved refund may be issued. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@qjkvn.shop or +16232020119. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.
SPORTS TOWEL CONDITION REVIEW
For Qjkvn towel returns, the item should be new, unused, unwashed, dry, and returned with any included pouch, snap loop, clip, tag, insert, or packaging. We may decline a return when a towel shows detergent residue, sweat odor, visible stains, deodorant marks, pet hair, fraying caused by use, missing accessories, or signs of laundering after delivery.
RETURN LABEL INCLUDED FREE
Return label included free: approved returns by mail receive a free return label from Qjkvn. This applies to eligible defective and non-defective products, and no restocking fee will be charged to the consumer for the return of a product.